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Where are you located?
We are located in the foothills of Gilroy, CA.
Do you offer custom floral arrangements?
Yes, we specialize in creating custom floral arrangements for all your moods, moments and memories. Our florists will work with you to create a unique and personalized design that reflects your vision and style.
When are you open?
While deliveries are made daily, our home studio is open for scheduled pickup Tuesday's through Saturday. Adjustments to studio hours may occur due to private events. Follow us on all our social platforms for updates to studio hours, events and popups.
Do you offer delivery?
Yes, we offer delivery across the Bay Area. Delivery fees will vary based on the distance from our floral studio.
How do I pick up my order?
An email confirmation will be sent with our studio details when your order is ready for pickup based on the time and date you selected during checkout.
How do I book for an event?
Complete the form located on our event page and someone from our team will reach out to discuss your floral vision.
Is your bloom farm open to the public?
At Skye Rose Floral we specifically curate a seasonal farm plan for high quality cut flower varieties. While we are extending our bloom space every season we are not open to the public unless for special events. Sign up for emails on our event page to stay updated on upcoming events!
Do you offer workshops or classes?
Yes, we offer floral workshops and classes throughout the year. These workshops are a great way to learn more about floral design and create community among other floral enthusiasts. Join our email list for event updates.
What is your return and refund policy?
At Skye Rose Floral, we pride ourselves on delivering fresh, beautiful flowers and high-quality floral products. Because flowers are perishable natural products, their longevity depends on environmental factors, care, and handling. We stand behind our work and want you to be completely satisfied with your order.
1. Fresh Flower Arrangements & Plants
If you receive flowers that arrive damaged, wilted, or noticeably poor in quality, please contact us within 24 hours of delivery or pickup.
- How to Request a Replacement or Refund: Send a photo of the arrangement and your order number to orders@skyerosefloral.com or call us directly at (408) 837-3746.
- Photos allow our florists to see what went wrong and ensure high quality for future orders.
2. Substitutions
Flowers are seasonal, and availability varies. We reserve the right to substitute flowers, greenery, or vases of equal or higher value to ensure your arrangement is fresh and timely.
Substitutions will match the overall color scheme, style, and value of the requested design and are not eligible for a full refund solely due to minor variety differences.
3. Non-Perishable Items (Vases, Candles, Gifts, Care Products)
Non-refundable unless the item arrived damaged or defective.
4. Delivery Issues & Recipient Unavailability
Incorrect Address: Please ensure the recipient's address and phone number are accurate when placing an order. We are not responsible for delayed or failed deliveries caused by incorrect or incomplete address details provided by the customer.
Unattended Deliveries: If no one is available to receive the delivery, our drivers will place the flowers in a safe, shaded area (weather permitting) or leave a note/call the recipient. We are not responsible for damage caused by extreme weather after delivery has been completed.
How can I contact you?
Have a custom order or looking to plan an event? Feel free to contact us! Please allow us 1-2 business days to get back to you
info@skyerosefloral.com
Didn't find what you were looking for? Feel free to contact us with any question!
